How to Contact Buyer Support on Every Major Resale Marketplace

Published on May 14, 2025 by SureBuy.io Team

Running into a problem on Facebook Marketplace, OfferUp, or Craigslist? Not sure where to go when a seller ghosts you or sends the wrong item? Support across resale platforms isn’t always easy to find — but it does exist. Below is a quick, platform-by-platform guide to getting buyer support in the U.S., including any available phone numbers, email contacts, and exactly where to go to start a claim or report an issue.

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Facebook Marketplace

• Phone: None
• Email: Not available
• Where to go:
  1. Go to facebook.com
  2. Click your profile picture → Help & Support
  3. Select Report a Problem
  4. Choose Marketplace and follow prompts

Note: Facebook only offers purchase protection if you completed checkout through Facebook (not through Messenger or cash).

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Craigslist

• Phone: 1-800-664-0633
• Email: help@craigslist.org
• Where to go:
  1. Visit craigslist.org
  2. Scroll to the bottom and click Help / FAQ
  3. Read the Scam and Avoiding Fraud sections for next steps

Note: Craigslist does not facilitate payments or disputes — contact your bank for fraud issues.

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OfferUp

• Phone: Not available
• Email: Not available
• Where to go:
  1. Open the OfferUp app
  2. Tap Account → Help
  3. Choose Buying & Orders
  4. Select Request Support and submit a ticket

Note: Only items shipped through OfferUp with in-app payment are protected.

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Mercari

• Phone: 1-888-325-2168 (M–F, 8am–6pm PST)
• Email: Not available
• Where to go:
  1. Open the Mercari app or go to mercari.com
  2. Tap Help Center in the menu
  3. Select Order Issues and follow the steps

You have 3 days after delivery to open a case — don’t wait.

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Poshmark

• Phone: Not available
• Email: support@poshmark.com
• Where to go:
  1. Open the Poshmark app
  2. Go to Account Tab → My Purchases
  3. Select the order → Problems/Order Inquiry
  4. Describe the issue and submit

Poshmark requires you to report issues within 3 days of delivery.

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eBay

• Phone: 1-866-961-9253 (fraud or security concerns)
• Email: Not available
• Where to go:
  1. Visit ebay.com
  2. Scroll to bottom → Click Help & Contact
  3. Sign in and select the item with an issue
  4. Choose Report a problem and follow prompts

eBay offers one of the strongest buyer protection policies in the industry.

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TikTok Shop

• Phone: Not available
• Email: Not available
• Where to go:
  1. Open the TikTok app
  2. Go to Profile → Orders
  3. Tap the item → Need Help?
  4. Submit a dispute or refund request

Support is only available via the app. Look for the Help button inside your order screen.

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Depop

• Phone: Not available
• Email: support@depop.com
• Where to go:
  1. Open the Depop app
  2. Go to Profile → Settings → Help
  3. Choose your issue and submit a request

Only purchases made via PayPal or Depop Payments are protected.

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Whatnot

• Phone: Not available
• Email: sellersupport@whatnot.com
• Where to go:
  1. Visit whatnot.com
  2. Scroll to bottom → Click Support
  3. Use the Submit a Request form

Claims are allowed for misrepresented or damaged items — act quickly.

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Final Tips if Support Fails

• File a chargeback with your bank or card issuer
• Report the seller to the platform anyway (even if you can’t get a refund)
• Leave a review to warn others, if allowed

And next time? Try SureBuy.io before you send any money. Our AI scans listings for scams, flags red flags, and helps you spot overpriced or shady deals before it’s too late.

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